Refund & Cancellation Policy
We strive to provide total excellence in every clean. To ensure smooth operations for both our team and our clients, we maintain the following policies regarding cancellations and scope changes.
- Cancellations made less than 48 hours before the scheduled service will forfeit the deposit.
- Refunds for completed services are typically not provided; however, we will address any concerns through our guarantee.
- Changes to the scope of work must be communicated at least 24 hours in advance to ensure proper scheduling and equipment availability.
- If our team arrives and is unable to gain access to the property, a call-out fee may apply.
Bond Clean Guarantee
We offer a bond clean guarantee on eligible end-of-lease cleans. If your property manager or landlord raises any reasonable cleaning issues related to areas included in our original quote within 72 hours of the service, we will return once to re-clean those specific areas at no extra cost.
The bond clean guarantee does not cover:
- Pre-existing damage (for example, chips, scratches, broken fittings, worn carpets, rust or permanent marks)
- Wear and tear or age-related deterioration that cannot be fixed by cleaning
- Mould, heavy staining or odours that cannot be removed with normal cleaning methods
- Pest issues (for example, insects or rodents) or damage caused by pests
- Areas not included in the original quote or added after the service was completed
- New dirt, damage or mess caused after our team has finished (for example, from moving, trades or new tenants)
- External areas (such as balconies, garages or yards) unless they were specifically included in the quote.
Secure Your Booking
Deposit Policy
Payment Timing & Forfeiture
To secure your cleaning date, a deposit is required at the time of booking. For End of Lease and major maintenance projects, this deposit represents 20% of the total quote. If a booking is cancelled with less than 48 hours' notice, the deposit is non-refundable and will be forfeited to cover scheduling losses. Refunds of deposits are only issued for cancellations made outside of this 48-hour window.
Non-Payment & Final Balance
The remaining balance is due immediately upon completion of the service. In instances of non-payment by the agreed time, Done And Dusted reserves the right to suspend any further scheduled services or guarantees, including our Bond Clean Guarantee. Failure to settle outstanding invoices may result in additional late fees or third-party collection actions.
Privacy Policy
Data Collection
We collect personal information such as your name, contact details, service address, and payment information when you book a cleaning service. We may also collect technical data about your visit to our website via cookies.
Security & Storage
We take reasonable steps to protect your personal information from unauthorized access, loss, or disclosure. Data is stored securely in electronic formats using industry-standard protection measures.
Marketing Communications
We may send you marketing communications regarding special offers or service updates. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the message.
Use of Data
Your data is used to provide cleaning and maintenance services, process payments, and communicate regarding your bookings. We share information only with trusted third-party service providers necessary for business operations.
Access & Correction
You have the right to access the personal information we hold about you and request corrections if the data is inaccurate or incomplete. Please contact us directly for any access or correction inquiries.
Complaints & Disclaimers
For complaints regarding privacy matters, please reach out to our management. Our services are subject to legal disclaimers regarding property access and third-party liabilities as stated in our full terms.